How can job outsourcing be automated

6 signs of which jobs are being automated

Almost half of the decision-makers in German companies assume that more jobs will be created in the low-wage sector in the future. This primarily refers to activities that are directly or indirectly related to the increase in e-commerce, something in call centers or logistics centers.

That is the central result of a study in which Forsa, on behalf of the IT management consultancy kobaltblau, asked 200 decision-makers from the first and second management levels about the consequences of digitization Everything about digitization on CIO.de

The income gap continues to widen

At the same time, the income gap will widen further. This is also what the experts from Federal Labor Minister Andrea Nahles assume, as can be seen in the recently published white paper "Work 4.0".

The labor market, according to the forecasts, is divided into two camps: highly qualified and highly paid knowledge workers on the one hand and pure unskilled workers who have to be satisfied with low wages on the other.

Even more interchangeability

The question is whether this prediction is good news or bad news. Because on the one hand, of course, it does not ensure more social peace if a large part of the workforce is even more replaceable than before. On the other hand, nobody can object to getting a whole series of low-skilled jobs, in other words not replacing them with machines because automation is not worthwhile for them or because it is not possible.

What is certain is that "the polarization of the labor market, which began with the industrial revolution and has intensified through the widespread introduction of the computer into the professional world, is gaining momentum again through digitization," said Hans-Werner Feick, Managing Director of kobaltblau.

Income middle class jobs are disappearing

Which is because production and business processes will be digitized as much as possible in the future. The result: In the long term, routine work carried out by the income middle class - for example, administrative processing, customer service or machine control - will also disappear.

Even for simple IT jobs, such as administrators, the air will become thinner in the future. Human work is in more and more areas too expensive compared to machine work. And whoever is not directly replaced by a computer program, their work is often done by the highest management level.

The middle jobs are also at risk

Which means that the middle level of employment is being pushed back further and further. What remains is the demand for low-skilled workers, for example for logistical activities, which are still needed due to growing e-commerce.

  1. Digitization and its effects
    The advisors from Ernst & Young practice drama: whether the digital world of work is an opportunity or a “job killer”, they put their survey of more than 1,000 German employees in front of them. Both department and team leaders as well as clerks took part.
  2. definition
    Just under one in four (23 percent) knows what to do with the term Industry 4.0.
  3. importance
    These 23 percent primarily associate digitalization / information technology as well as the networking of machines and systems and intelligent, self-learning systems or computer-controlled production and processes with Industry 4.0.
  4. More attractive job
    The question of whether digitization makes the workplace more attractive depends on age.
  5. More stress - or less
    The assessments of the effects of digitization differ significantly from one another. Some respondents feel more stressed, while others feel less.
  6. information
    The respondents do not feel well informed about the upcoming changes within the company.
  7. Qualification
    Not all companies provide their employees with advanced training for digitization.

At least if these jobs are not also digitalized away - for example by drones. The makers of the cited study speak of increasing competition between humans and machines. And those who do not want to lose this fight will have to be satisfied with low wages.

The downward wage spiral would also be felt by the less qualified in countries to which companies from Germany still outsource work today, for example China or India. Because in the long term, digitization in the sense of robotics could also be a real alternative to outsourcing, and outsourced functions could even be brought back. Everything about outsourcing on CIO.de